AI concierge

Guests should be able to message an AI — Andrew gets the needed items by text and email.

Production goal: guests can text or message an RFJ concierge for approved property questions, missing booking details, move-in help, and maintenance triage. The AI summarizes action items for Andrew instead of making owner decisions itself.
Guest workflow

AI collects details, not authority.

Guest texts or messages the RFJ AI concierge after an inquiry or approved stay.

AI answers approved property questions, asks for missing stay details, and never confirms bookings by itself.

AI flags needed items: dates, guest count, stay purpose, facility/employer, ID/screening step, payment/contract status, move-in questions, or maintenance issues.

AI sends Andrew a summarized text alert for urgent/action-needed items and an email digest with full context.

Andrew reviews, approves, declines, or asks follow-up questions before any booking/payment/contract decision is sent to the guest.

Andrew alerts

Text for urgency. Email for context.

SMS to Andrew for urgent items: new qualified inquiry, missing approval info, guest arrival issue, maintenance issue, payment/contract blocker.

Email to Andrew for complete summaries: guest profile, dates, screening status, transcript summary, needed next action, and risk flags.

Daily digest option: all open inquiries, pending documents, upcoming move-ins, maintenance, and unanswered guest questions.

No live outbound SMS/email in preview. Production must use Telnyx/approved SMS provider and authenticated email with audit logs.

Preview-safe demo

Example AI handoff

Guest: I’m a travel nurse starting June 10. Is the place available and what do you need from me?

RFJ AI: I can collect details for owner review. Please confirm move-out date, number of guests, facility/employer, and whether you acknowledge the 30+ day, no-pets, no-smoking rules.

Owner SMS draft: New RFJ inquiry: travel nurse, June 10 start, missing move-out/facility/guest count. Needs Andrew review before approval.

Owner email draft: Full inquiry summary, transcript, missing items, risk flags, and recommended next action.

Preview only. No live SMS, email, AI API, guest data storage, or external provider write is active here.

Guardrails

What the AI is not allowed to do.

AI cannot approve stays, quote unapproved discounts, waive rules, accept payments, or give legal advice.

AI can only provide approved property facts, house rules, process steps, and collect missing information.

Sensitive data is minimized; documents and payment links use secure provider flows instead of chat attachments where possible.

Every owner notification stores an audit event and links back to the guest/inquiry record.

Escalate to Andrew when guest asks about exceptions, complaints, refunds, legal issues, accessibility, pets, lease terms, or emergency/maintenance problems.