Intake
Draft
Created from a plausible inquiry, but not approved or billable.
Owner preview / stays
Stay pipeline skeleton — contracts and payments locked.
Stays move from pre-approval to verification, invoice, contract, confirmed, active, and completed only after live auth, provider setup, legal review, HTTPS, and audit logging are approved.
Owner
Pre-approved
Andrew has reviewed fit and allowed screening or next-step collection.
Payment
Invoice sent
Future state only after Stripe hosted invoice setup and webhook verification.
Legal
Contract sent
Future state only after approved template/e-sign provider and contract versioning.
Ready
Confirmed
Requires owner approval, required payment complete, and required contract signed.
Guest
Active stay
Move-in instructions and support unlock only when status gates are satisfied.
Closeout
Completed
Triggers checkout, deposit ledger, receipts, and retention tasks.
Exception
Cancelled/declined
Requires reason capture and audit trail before any notifications go out.
Guardrails
No live payment, contract, or move-in unlock.
Owner/admin routes are internal previews only. Real decisions, provider-triggered payment or e-sign actions, SMS/email sends, and public data changes require explicit approval plus authenticated, audited server-side controls.